Do
you find service standards deteriorating nowadays? I personally do, and I think
it is because of the general Malaysian “tak apa” attitude and maybe also the
general lack of training given to them by their employers. Below are a couple of
examples faced by me.
A
couple of weeks ago our family decided to have dinner in KFC because of some
coupons which we had received at some company AGM. We decided to head towards
the newly opened branch at Tasik Prima to have our dinner there. Upon arrival,
we noted that the place was in a chaos with rubbish, plates and chairs strewn everywhere.
Only later after ordering did we discover that there were flies swarming
everywhere in the restaurant. We literally had to be on guard against these
pests while having our food, which by the way tasted horrible and was nothing
like what Chef Wan described it, in the KFC advert. Can you imagine that?
This
was before having to contend with the ordering, where we can see staff
loitering around doing nothing while some were busy trying to serve us. I also
find the way they prepare food very unhygienic with the all our orders being
prepared at one go. Lining up 8 plates and slowly filling them up while flies
were lurking around waiting for their chance to land on our food (super yuck
& disgusting). The day after this, I had made a complained to KFC which
they did not reply, so I guess it had gone down the dumps. No wonder I read
somewhere in the news of serious food poisoning in, can’t recall which country,
where if I remember correctly caused paralysis to the poor soul who consumed
her KFC.
Just
the other day, I was pestered by my kid to get him an ice-cream from McDonalds.
As I approached the counter I was told to pay at the main one before returning
to get my ice-cream, which I did. I noticed two persons ahead of the line and
decided to queue there. Upon reaching my turn, before I could mention anything,
the cashier decided it was time to collect food for the previous customers. I
would have been ok had it not been for the fact that the food was actually not
ready yet, and further she even had the cheek to disappear into the back
kitchen (I suppose she is so hard working that she wanted to prepare the food
herself).
All
this while, I had noted the Supervisor with a few staff at the counter doing
god knows what. I mean “hello”, you cannot help your staff first and talk
later. I always thought food preparers were supposed to prepare food and
cashiers to man their cash registers. Why is it now they are doing both while
others are idling around. I had also made a formal complaint to McD but this
time someone replied and acknowledged my grouses (much better then KFC).
I
mean for god sake, you all Corporate crap, want to do business do properlylah,
otherwise just bugger off, but maybe it’s because they are already too big to
bother or care.
