CUSTOMER SERVICE

Do you find service standards deteriorating nowadays? I personally do, and I think it is because of the general Malaysian “tak apa” attitude and maybe also the general lack of training given to them by their employers. Below are a couple of examples faced by me.

A couple of weeks ago our family decided to have dinner in KFC because of some coupons which we had received at some company AGM. We decided to head towards the newly opened branch at Tasik Prima to have our dinner there. Upon arrival, we noted that the place was in a chaos with rubbish, plates and chairs strewn everywhere. Only later after ordering did we discover that there were flies swarming everywhere in the restaurant. We literally had to be on guard against these pests while having our food, which by the way tasted horrible and was nothing like what Chef Wan described it, in the KFC advert. Can you imagine that?

This was before having to contend with the ordering, where we can see staff loitering around doing nothing while some were busy trying to serve us. I also find the way they prepare food very unhygienic with the all our orders being prepared at one go. Lining up 8 plates and slowly filling them up while flies were lurking around waiting for their chance to land on our food (super yuck & disgusting). The day after this, I had made a complained to KFC which they did not reply, so I guess it had gone down the dumps. No wonder I read somewhere in the news of serious food poisoning in, can’t recall which country, where if I remember correctly caused paralysis to the poor soul who consumed her KFC.

Just the other day, I was pestered by my kid to get him an ice-cream from McDonalds. As I approached the counter I was told to pay at the main one before returning to get my ice-cream, which I did. I noticed two persons ahead of the line and decided to queue there. Upon reaching my turn, before I could mention anything, the cashier decided it was time to collect food for the previous customers. I would have been ok had it not been for the fact that the food was actually not ready yet, and further she even had the cheek to disappear into the back kitchen (I suppose she is so hard working that she wanted to prepare the food herself).

All this while, I had noted the Supervisor with a few staff at the counter doing god knows what. I mean “hello”, you cannot help your staff first and talk later. I always thought food preparers were supposed to prepare food and cashiers to man their cash registers. Why is it now they are doing both while others are idling around. I had also made a formal complaint to McD but this time someone replied and acknowledged my grouses (much better then KFC).

I mean for god sake, you all Corporate crap, want to do business do properlylah, otherwise just bugger off, but maybe it’s because they are already too big to bother or care.